Who we are Reports and accounts Annual report and accounts Our annual report and accounts is a snapshot of our achievements from the past year. Our most recent Annual Report 17/18 (PDF 1mb) is for the year ending 31 March 2018. You can also read our 'Impact’ Year in review 2017/18 (PDF 408kb). Chair and Chief Executive’s highlights of the year 2017/18 Our Vision 2020 continues to provide focus for all of our activities. Having now completed three years of our five-year strategy, we have met many of the challenging targets we set ourselves at the outset. We are currently extending this work with a new, equally ambitious, five-year strategy to take us to 2023. Since taking in our first child in 2003, we have supported over 900 families in total. There are however many more families not accessing our care services in our local areas who could benefit – reaching more of them remains one of the key drivers for our future strategy, a strategy that is shaped as always through increased consultation with all our stake holders and, in particular our families, giving them even more opportunities to tell us what they need. Our key achievements in Care in 2017/8 Last year we supported a total of 367 children and young people across The White House, Holistic Care Centre, Hospice at Home, and family and community services (a 4% increase on 2016/7). We also delivered 19,859 hours of care, exceeding our target of 18,000 We further expanded our Hospice at Home service, supporting 71 children and young people, and their families We implemented a major refurbishment programme throughout the hospice, providing a brighter, more welcoming environment, a new bigger lift, greater privacy for our bereavement suite and a new café for families to enjoy. A huge thank you is due to The Holly private hospital who hosted our clinical team and children for four months during this work, entirely free of charge We supported 50 children and young people with a cancer diagnosis Families were able to enjoy our grounds on regular family days We started a social group for Dads We piloted an innovative music therapy project in the neonatal unit at our local hospital We ran regular parent forums to involve and seek feedback from service userson our future vision and plans. Our income and marketing Total income in 2017/18 was £3.96m (16% higher than 2016/7 - £3.4m). Whilst much work went into maintaining relationships and statutory income at £760k (2016/7 - £799k), voluntary income saw significant growth to £3.2m (2016/7 - £2.54m). Total expenditure grew to £3.5m (2016/7 - £3.32m), with Care/charitable expenditure again increasing to £2.16m (2016/7 - £2.07m). This resulted in a surplus of £460k, compared to a planned budget deficit of £11k. Working together Collaboration is key to delivering our vision. We built and further reinforced many excellent relationships with our various statutory partners in health and social care, which in turn led to greater numbers of referrals. We continue to remain active within Children’s Hospices across London (CHaL), a formal consortium of the six children’s hospices covering London. In fundraising we worked with three other East London hospices to repeat our Bubble Rush fun run at the Olympic Park and we completed a successful Charity of the Year with Citi in partnership with Richard House Children’s Hospice. The above are just a few of the many achievements of which we are immensely proud in 2017/8 – and of which you can read more below. We are equally excited about our plans to support many more life-limited children and families. None of these achievements or plans would be possible without our supporters, and our staff and volunteers. We feel incredibly fortunate to work with such a committed and passionate team of people who, every day, go “above and beyond” to support our children and families. Mike PalfremanChief Executive Frances DaleyChairRead our 2016/2017 annual report here.