Our annual report and accounts is a snapshot of our achievements from the past year. Our most recent Annual Report 16/17 (PDF 1mb) is for the year ending 31 March 2017. You can also read our 'emoji' Year in review 2016/17 (PDF 408kb).

Chair and Chief Executive’s highlights of the year 2016/17

Our Vision 2020 continues to shape our activities and remains at the heart of our work. In this Vision we set ourselves very challenging targets, not least that we wish to support 500 children each year by 2020.

We are making good progress towards these. Last year we supported 353 children and young people across our White House, Holistic Care Centre and community services. This included activities for 54 of our ‘Buddies’, the brothers and sisters of children who visit Haven House. In addition we supported 90 bereaved families through our bereavement and counselling services, and our annual memory day.

Since opening in 2003, we have supported 744 families in total, however there are many more families not accessing our care services in our local area who could benefit. This year our pilot Hospice at Home project enabled us to reach 30 more children and young people, working collaboratively with London Borough of Waltham Forest where the pilot was mostly based. This service will be extended across other boroughs in the coming year.

Our key achievements in Care in 2016/17

- Successfully launched our Hospice at Home pilot in Waltham Forest and beyond, supporting 30 families
- Increased our support to families through music therapy, physiotherapy and yoga services
- Increased our Buddies' activities and one to one sibling support
- Increased our reach through family days and support groups
- We were rated as Good by The Care Quality Commission. The report also rated our services as caring, effective, responsive and well-led.

Our income and marketing

Total income in 2016/17 was £3.4m, 11% higher than in 2015/16. The many key successes behind this included new corporate partnerships, more supporters at our flagship events, successful events to new trusts and foundations and more individuals taking part in challenges.

Working together

Collaboration across all areas is key to delivering our vision and we continue to remain active within Children's Hospices across London. (CHaL), a formal consortium of the six children's hospices covering London. We have built and further developed some excellent relationships with our various statutory partners in health, which in turn has led to greater numbers of referrals of children. In fundraising we worked with four East London hospices to launch our Bubble Rush fun run at the Olympic Park and won the Citi Charity of the Year in partnership with Richard House.

We are very proud of our achievements in 2016/17 and equally excited about our plans to support many more life-limited children and families. None of these achievements or plans would be possible without our supporters and without our staff and volunteers. We feel incredibly fortunate to work with such a committed and passionate team of people who, every day, go above and beyond to support our children and families.

We hope you enjoy reading our annual report. If you would like to know more or would like to support the hospice through giving your time or making a donation, please contact our team on 020 8505 9944.

Mike Palfreman
Chief Executive

Frances Daley

Read our earlier annual reports here:

Annual Report Year Ending 31 March 2015 PDF 3.5mb

Annual Report year Ending 31 March 2016 PDF 2.0mb