Our annual report and accounts is a snapshot of our achievements from the past year. 

Our Annual Report 20/21(PDF 1mb) is for the year ending 31 March 2021.

Chair and Interim Chief Executive’s report

The past year has been a rollercoaster in every sense of the word. We recognise that one report cannot reflect all the achievements that have happened and challenges that we have faced in 2020/21. However, we hope that it will give you a real sense of how the hospice has lived through the pandemic and emerged leaner, fitter and stronger.

Our annual report sets out our main achievements. Despite the challenges, we ended the financial year strongly, thanks in large part to highly creative fundraising early in the year but also by taking some difficult decisions on expenditure. The extent to which individual donors, corporate supporters, trusts and others mobilised to generously provide their financial support at a time of such uncertainty was overwhelming, for which we are extremely grateful. In addition, we recognise the very significant impact of the various Government Covid-19 emergency funding initiatives that we accessed during the year. This included the NHS England emergency funding programme that was managed successfully via Hospice UK.

A year like no other

The clinical team at Haven House has excelled in circumstances of profound pressure and we are proud of the commitment and resilience of the team over the past year. Throughout this most turbulent of years, we have remained steadfastly focused on our vision at Haven House – the best possible life for every baby, child and young person with a life-limiting or life-threatening condition and their families. In response to the Covid-19 crisis, we moved rapidly to support families and the NHS through providing more rapid step-down, emergency and crisis respite, and a range of therapeutic, practical and emotional support, often delivered creatively and remotely.

In the last financial year, despite the pandemic, we supported 331 babies, children and young people (BCYP) and provided 30,811 hours of care to them and their families. We achieved this by providing services, clinical and non-clinical, both inside and outside the hospice. Our Hospice at Home team supported 114 children and young people who might not otherwise have received our support. Due to Covid-19 restrictions, we were unable to host our wide range of family events at the hospice but our committed staff used their creativity to provide some alternative activities to bring joy to children and families, most notably our drive in visits to Father Christmas in December!

At the beginning of 2020/21, we faced a very sudden and significant collapse in some key elements of our fundraising - almost all event activity stopped, our shops closed and some of our local business donors were unable to continue their support. With the ongoing challenges of further waves of Covid-19 and regular changes to lockdown restrictions during the year, our shops were closed for multiple periods of the year and further uncertainty on face-to-face fundraising activities continues to impact us.

Our annual report sets out our main achievements. Despite the challenges, we ended the financial year strongly, thanks in large part to highly creative fundraising early in the year but also by taking some difficult decisions on expenditure. The extent to which individual donors, corporate supporters, trusts and others mobilised to generously provide their financial support at a time of such uncertainty was overwhelming, for which we are extremely grateful. In addition, we recognise the very significant impact of the various Government Covid-19 emergency funding initiatives that we accessed during the year. This included the NHS England emergency funding programme that was managed successfully via Hospice UK.

Looking ahead

Our focus going forward is to invest in restoring growth in the services we deliver but also to ensure that we are making investment in our fundraising and infrastructure that will underpin and sustain increasing our reach and impact for the BCYP and families that we are here to support.

There are many children and families who we sadly still cannot reach, and we know that the number of BCYP with life-limiting or life-threatening conditions in our communities continues to increase. 2020/21 has made us more determined than ever to do more for the BCYP we support but also for all those for which unmet need in our local communities remains an issue and a real challenge.

Work is underway to develop a new vision and strategy for 2022/23 and beyond. Our vision and strategy need to be ambitious. We believe that we can play a much more significant role in supporting and working with the NHS and the wider health services in our communities in tackling increased demand and complexity of needs but also one that is sustainable whilst growing our impact for the long term.

Our Annual Report 20/21(PDF 1mb) is for the year ending 31 March 2021.

Our Board and Senior Management Team would like to thank all our staff, volunteers, donors, our statutory partners and other funders and supporters for all their generous support in this extraordinary year.

Richard Penney
Interim Chief Executive

Frances Daley
Chair