Contact us Contact us Haven House Children's HospiceThe White HouseHigh RoadWoodford GreenEssexIG8 9LBSwitchboard: 020 8505 9944 How to get here If driving: please park in the Woodford Rugby Club which is just behind the hospice as shown on the map below. After turning left off of the Woodford Green High Road (you’ll see a white sign for Haven House), take the 3rd left which is the drive down to the Woodford Rugby Club. At the far end of the car park, there is a gate from to the back entrance of the hospice and signs leading you to the White House from there. If coming on the tube: we are located a 1.1 mile walk from Woodford Station (slightly uphill) or 1.2 miles from South Woodford Station. If coming from South Woodford Station, you can take bus 179 or W13 and get off at the stop called Chingford Lane. Once you get off, follow the map above and walk down Churchill Mews to the White House. Our most commonly used contact details are: Send an email to the Care team Send an email to the Fundraising team Find out more about volunteering at Haven House I have a general enquiry Visit one of our shops Compliments and complaints We want to hear about your experiences of Haven House, particularly to help us improve and strengthen the quality of services for our children and families. Please share your feedback with us by emailing or calling a member of the team via our contacts above. All care related complaints or concerns in the first instance should be directed to Eileen White, Director of Care. This includes any incidences where you may be concerned for the welfare of a child or family that use Haven House services. Fundraising Regulator We are registered with the Fundraising Regulator - the body responsible for promoting and upholding fundraising standards. If you have a complaint or concern about our fundraising activities, please email Pushpinder Gill, Director of Income Generation and Marketing. If you are not satisfied with how we have dealt with your complaint and it remains unresolved please contact the Fundraising Regulator or call them on 0300 999 3407. If at any point you want to change how we communicate with you (by email, post or telephone), please contact Supporter Care so we can update your details. Charity Commission If you are concerned about the governance of Haven House, in the first instance please contact Mike Palfreman, Chief Executive. Alternatively you can seek advice from the Charity Commission website. Registered charity number: 1044296Registered company number: 3000171