Contact us

Haven House Children's Hospice
The White House
High Road
Woodford Green
Essex
IG8 9LB

Switchboard: 020 8505 9944

How to get here

Our most commonly used contact details are:

Compliments and complaints

We want to hear about your experiences of Haven House, particularly to help us improve and strengthen the quality of services for our children and families. Please share your feedback with us by emailing or calling a member of the team via our contacts above.

All care related complaints or concerns in the first instance should be directed to Eileen White, Director of Care. This includes any incidences where you may be concerned for the welfare of a child or family that use Haven House services.

Fundraising Regulator

We are registered with the Fundraising Regulator - the body responsible for promoting and upholding fundraising standards. If you have a complaint or concern about our fundraising activities, please email Pushpinder Gill, Director of Income Generation and Marketing. If you are not satisfied with how we have dealt with your complaint and it remains unresolved please contact the Fundraising Regulator or call them on 0300 999 3407.

If at any point you want to change how we communicate with you (by email, post or telephone), please contact Abu Serugo so we can update your details.

Charity Commission

If you are concerned about the governance of Haven House, in the first instance please contact Mike Palfreman, Chief Executive. Alternatively you can seek advice from the Charity Commission website.

Registered charity number: 1044296
Registered company number: 3000171

Latest

Diamond Construction fundraising page

We are raising money for Haven House Children’s Hospice this Christmas. Please support us and make a difference for local children and families.
Haven Hatch's fundraising page

We are trying to raise £1,500 for the Haven House Charity as a school event.
Help seriously ill children spend precious time together at home this Christmas

You can help seriously ill children like Annabelle enjoy precious time at home with their family this Christmas and all year round.
JamesElmes's fundraising page

I am raising money for Haven House Children’s Hospice because I believe it is a great cause.

Our story

Haven House Children’s Hospice was first conceived in the early 1990s, as the brainchild of Sue Irwin, a registered nurse and health visitor.
Contact us
Volunteer for us

Thank you to our our incredible volunteers making a difference to our children every day.
Donate to Haven House

By donating to you are helping us to reach more seriously ill children and their families in your local communities. We need to raise £4.4 million each year be able to continue to care for the children and families we support. Of this only around 19% is funded by the NHS or local authorities. Thank you for making a difference.
Our charity shops

We have seven charity shops in Chingford Mount, North Chingford, Epping, Crouch End, Leytonstone, Loughton and Romford.
Volunteer opportunities

Take a look at fun events and bucket collecting opportunities that you can get involved with.
What is a life-limiting condition?

Haven House offers specialist palliative care to life-limited children and young people who have a wide range of conditions.
Will Week

Solicitors give their time and skills to make Wills in return for a donation to our hospice.
Respite - day and overnight care

Your child can stay with us during the day or overnight giving you and your family some much-needed respite from 24/7 care.
Donate to our toy wish list

Donate specialist toys to the children we care for and help them with their sensory and co-ordination skills.