Haven House Children's Hospice
The White House
High Road
Woodford Green
Essex
IG8 9LB

We are experiencing some technical issues with calls to our supporter care team. We are trying to resolve this as quickly as we can. Please do bear with us. If the line disconnects, we will endeavour to call you back as soon as possible. Thank you for your patience and understanding. 

Switchboard: 020 8505 9944

How to get here

If driving: please park in the Woodford Rugby Club which is just behind the hospice as shown on the map below. After turning left off of the Woodford Green High Road (you’ll see a white sign for Haven House), take the 3^rd left which is the drive down to the Woodford Rugby Club.  At the far end of the car park, there is a gate from the back entrance of the hospice and signs leading you to the White House from there.

If coming on the tube: we are located a 1.1 mile walk from Woodford Station (slightly uphill) or 1.2 miles from South Woodford Station.  If coming from South Woodford Station, you can take bus 179 or W13 and get off at the stop called Chingford Lane.  Once you get off, follow the map above and walk down Churchill Mews to the White House.

Here are our easy contact details:

• Send an email to the Care team
• Send an email to the Fundraising team
• Find out more about volunteering at Haven House
• I have a general enquiry
• Visit one of our shops

Let us know your compliments and complaints

We want to hear about your experiences of Haven House, particularly to help us improve and strengthen the quality of services for our children and families. Please share your feedback with us by emailing or calling a member of the team via our contacts above.

All care related complaints or concerns in the first instance should be directed to Eileen White, Director of Care. This includes any incidences where you may be concerned for the welfare of a child or family that use Haven House services.

Fundraising Regulator

We are registered with the Fundraising Regulator - the body responsible for promoting and upholding fundraising standards. If you have a complaint or concern about our fundraising activities, please email Jo Carter, Director of Income Generation and Marketing. If you are not satisfied with how we have dealt with your complaint and it remains unresolved please contact the Fundraising Regulator or call them on 0300 999 3407.

If at any point you want to change how we communicate with you (by email, post or telephone), please contact Supporter Care so we can update your details. 

Charity Commission

If you are concerned about the governance of Haven House, in the first instance please contact Mike Palfreman, Chief Executive. Alternatively you can seek advice from the Charity Commission website.

Registered charity number: 1044296
Registered company number: 3000171