Contact us

Haven House Children's Hospice
The White House
High Road
Woodford Green
Essex
IG8 9LB

Switchboard: 020 8505 9944

How to get here

Our most commonly used contact details are:

• Send an email to the Care team
• Send an email to the Fundraising team
• Find out more about volunteering at Haven House
• I have a general enquiry
• Visit one of our shops

Compliments and complaints

We want to hear about your experiences of Haven House, particularly to help us improve and strengthen the quality of services for our children and families. Please share your feedback with us by emailing or calling a member of the team via our contacts above.

All care related complaints or concerns in the first instance should be directed to Eileen White, Director of Care. This includes any incidences where you may be concerned for the welfare of a child or family that use Haven House services.

Fundraising Regulator

We are registered with the Fundraising Regulator - the body responsible for promoting and upholding fundraising standards. If you have a complaint or concern about our fundraising activities, please email Pushpinder Gill, Director of Income Generation and Marketing. If you are not satisfied with how we have dealt with your complaint and it remains unresolved please contact the Fundraising Regulator or call them on 0300 999 3407.

If at any point you want to change how we communicate with you (by email, post or telephone), please contact Rachael Bray so we can update your details. 

Charity Commission

If you are concerned about the governance of Haven House, in the first instance please contact Mike Palfreman, Chief Executive. Alternatively you can seek advice from the Charity Commission website.

Registered charity number: 1044296
Registered company number: 3000171