We will only share your information if:

  • We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by a Court order.
  • We believe it is necessary to protect or defend our rights, property or the personal safety of our staff and volunteers, or visitors to our premises or websites.
  • We are working with a carefully-selected partner that is carrying out work on our behalf. These partners may include our lottery agency, marketing agencies, IT specialists and research firms. The kind of work we may ask them to do includes processing, packaging, mailing and delivering purchases, answering questions about products or services, sending postal mail, emails and text messages, carrying out research or analysis, and processing card payments. We only choose partners we can trust. We will only pass personal data to them if they have signed a contract that requires them to:
    • Abide by the requirements of the General Data Protection Regulations
    • Treat your information as carefully as we would
    • Only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation)
    • Allow us to carry out checks to ensure they are doing all these things

Many of our supporters who participate in events to raise funds for Haven House set up a personal page on a specialist website (JustGiving or Virgin Money Giving) designed to help individuals and charities raise money and maximise the use of Gift Aid.  Personal data provided by Haven House supporters for this purpose to JustGiving and Virgin Money Giving is passed to Haven House.  We store this information in our database and use it to communicate with our supporters about their fundraising activities.

Some of our fundraising activities are set up for young children to participate in with their parent or guardian.  Parents or guardians entering their children in one of these events will be asked on the relevant fundraising page (Haven House website, JustGiving or Virgin Money Giving), or on their sponsorship form, if they wish to share the child’s first name with us.  If the parent or guardian gives us the child’s name, we will not add it to our database and we will never make contact with the child. We will tell parents why we are asking for the child’s name and they will have the option not to share that information with us.