We will only send marketing information to individuals who have specifically said that they agree to us doing this or have a legitimate interest in our work, and we will only do so in the way(s) you have agreed to.  We may contact you by mail, email, phone, text or social messaging; in some cases, this will require getting your consent. If you wish to update the way you hear from us you go to our Keeping in Touch page.

If you are not currently receiving marketing communications from us and wish to do so, please let us know by emailing our Supporter Care team or by calling 020 8506 3634 (Monday-Friday, 9am-5pm).

When we contact you by email, every message we send will include a link which gives you the choice to tell us that you do not wish to receive emails from us in the future through our online form.

We may supplement or add to the information we hold about you with information that is available through, or we receive from, other sources, e.g. public registers, or third-party information services. This allows us to send you the most relevant information and promote those fundraising opportunities that we believe you are most likely to be interested in.

If you share a personal story with us via our website or social media channels we may invite you to consent to future communications from us and to sharing your story more widely.  Sometimes Haven House is invited by journalists to contribute to news stories relating to our cause, and in this situation we may invite you to participate or to allow us to use your story for these purposes.

If you have asked us not to use your information for marketing purposes we will retain your name, home address and email address on a suppression list to ensure we do not continue to contact you.