I’ve just signed up, what do I need to do?

Once you have joined our Facebook Community and filled in the form you will automatically receive your Miles for Smiles fundraising pack via email. If you would like a printed copy of the pack, you can request this by emailing our team.

If you haven’t done so as part of the sign-up process, you will then need to set up your fundraising page on Facebook or JustGiving. You can do this really easily here.

I don’t have Facebook, can I still take part?

If you would rather not fundraise using Facebook, you can set up a fundraising page in just a few minutes on JustGiving.

If you have already registered with us, please visit this link:

JustGiving Campaign

If you have not registered with us, please use this link:

Register to take on Miles for Smiles

Once you have set up your page, it’s easy to share with friends and family on social media and ask them to sponsor you for taking part.

Can I take part as a team?

Of course, if you would like to take part as a team we recommend that you register using JustGiving. This takes just a few minutes and you can do so here.

Once every member has registered and set up a page, you will be able to link your pages together and work as a team. You can find more information here: A guide to Team Pages – JustGiving Help.

What’s in my fundraising pack?

Our fundraising pack will provide you with plenty of ideas on how to raise as much as possible during February. If you need any further support, you can get in touch with our friendly team

What should I do from 1-29 February?

From 1 February, you're going to start taking steps and start to work towards the 10,000 step daily goal. The challenge is to step in your local area, at your own pace. Every step walked and every penny raised makes a lasting difference to their lives.

The challenge will be run through our Facebook group: Miles for Smiles  – 10,000 steps every day in February. Check in and connect with hundreds of other like-minded walkers to share messages of support and updates as you progress towards your target. Our team will also be on hand to keep you motivated for the full month.

You can create your online donation page on Facebook or JustGiving quickly and easily here: Create your fundraising page now.  We will automatically send you your fundraising pack a little closer to the time.

Is there a registration fee?

It’s free to sign up and take part and we will send you your free fundraising pack a little closer to the time. Once you have raised over £10, we will also send you your free #TeamHH t-shirt to wear with pride!

How do I get my fundraising pack and t-shirt?

Download your Fundraising resources now

Fill in this sign up form here. Once you have raised over £10 we will send you your free #TeamHH t-shirt in the post.

Do I have to walk 10,000 steps in one go?

You have the full month of February to get your steps in and you can do this however you would like. You may want to take some longer walks one some days and shorter on others. Do whatever feels comfortable for you.

How do I join the Facebook community?

You can join our Facebook community here. In order to join, you will need to have a Facebook account and be logged in.

How can I track my distance?

We recommend using a service like Strava. This allows you to track and share your distance using your smartphone. You can sign up for a free account at strava.com. Alternatively, many smartphones have an in-built tracker or health app which you can use.

Where does it take place?

There is no set location for you to take your steps. You can fit them in around your lifestyle or go for a special long walk with friends and family in your local area. Please feel free to join in, fundraise and get your steps in at the location of your choice.

Please make sure wherever you are walking is safe, and consider walking during only daylight hours if you are going solo. Ensure that you are planning your routes wisely. If you are walking after daylight hours, please do ensure you wear reflective clothing - a lightweight flashlight may come in handy.

I can’t do February; can I choose another date?

Starting the challenge at the same time means we can all take part as a community and motivate each other, so we ask that you try to keep to February where possible. Of course, if you are struggling to fit in your distance in the month, you can absolutely take a little longer to finish.

How old do I need to be?

Participants aged under 18 must provide contact details of their parent or legal guardian, and must receive permission from that parent or guardian to take part in the Event and receive communications from Haven House Children’s Hospice about this Event. 

I want to share my story beyond the Facebook group and help raise awareness - who can I talk to?

We are keen to hear from people who are interested in sharing their story. Please get in touch with our PR/Comms team.

What happens after the event?

After the event we will send out medals to everyone who has raised over £125 in the post. We will share the fundraising total with the group in early March – so make sure you collect as many donations as you can during February!

A few weeks after the has finished we will place the Facebook Community on hold. You will still be able to view messages and any videos or photos shared on the group, but you will not be able to post new updates.

When will my fundraising pack arrive?

Our pack will be launching in November and we will automatically send this to you once it is ready if you have already signed up using the this form.  

If you sign up after this point, we will send your pack to you automatically in your confirmation email. If you do not receive this in your inbox, please do check your junk folder.

If you would prefer a printed version of the pack, you can request one by emailing our team

I feel uncomfortable fundraising or asking people for donations can I still take part?

You are very welcome to just join our community, take part in the event and walk your 10,000 steps every day in your local area. Unfortunately, we can only provide a free t-shirt to those people who have raised a minimum of £10.

Alternatively, if you would like to make a one-off donation yourself you can do so using your JustGiving or Facebook Donate page.

Where can I find a sponsorship form?

Our team would be happy to help you with the form and any other resources we can help with.

How long will my fundraising page stay open?

Your fundraising page is automatically set to stay open until the end of March 2024, but you can amend the end date at any point (until your page closes).

Is there a fundraising target?

We are asking our supporters to aim to raise £200, you will be helping to provide extraordinary care to seriously ill children and their families. Every step walked and every penny raised makes a lasting difference to their lives. Everyone who raises over £125 will receive a bespoke Miles for Smiles medal.

I have collected some donations offline. How can I send this to you?

You can pay in offline funds by paying these into your account and donating onto your fundraising page.

Alternatively, you can donate securely via our website by clicking donate.

Or you can pay by cheque:

Make cheques payable to 'Haven House' and post to:
Haven House Children's Hospice
The White House
High Road
Woodford Green

My Facebook fundraiser has ended how do I reopen it?

Unfortunately, if your page has closed you will not be able to reopen it. If you would like to continue your fundraising, we would be extremely grateful for your continued support. You can create a new page here.

We recommend writing a few words on the page noting how much you previously raised so that all your friends, family and donors can see.

I have a question; can I talk to someone?

Our team would love to help. Please get in touch