By using the Haven House Children’s Hospice website, you signify your agreement to be bound by these Terms and Conditions.


In the context of these terms and conditions, the following words shall have the following meanings:

  • "Haven House Children’s Hospice" means Haven House Foundation, a charity registered under number 1044296 located at The White House, High Road, Woodford Green, Essex, IG8 9LB.
  • “The Website” means any website under the ownership or control of Haven House Children’s Hospice from which a link has been created to these terms and conditions.
  • “The Material” means all of the information, data, text, graphics, video and/or audio clips, photographs, images, links, software or computer code published on, contained or available on the Website.
  • "User" means the individual, firm, company or organisation accessing the Website.

Applicable terms and conditions

The website is owned by Haven House Children’s Hospice and any access to or use made of the Website (including registrations, payments and donations made via the Website) is subject to these Terms and Conditions. Haven House Children’s Hospice may, at its sole discretion, modify or revise these Terms and Conditions at any time by updating the text of this page. You will be subject to the terms and conditions in force at the time you access or use the Website.

Access to and/or use of the Website

Anyone is entitled to view any non-password protected parts of the Website and to use for their own purposes the information contained therein, provided:

  • It is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain
  • Any links created to the Website are notified to and approved in writing by Haven House Children’s Hospice before they are created
  • No part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the prior written permission of Haven House Children’s Hospice.

Copyright and trade marks

The Material is owned by Haven House Children's Hospice or its content suppliers and is protected by copyright, authors’ rights and database right laws. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of Haven House Children’s Hospice or, where applicable, the respective copyright owner(s) is prohibited.

The name Haven House Children’s Hospice and the logo are trademarks of Haven House Children's Hospice. Our trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion, or in any manner that disparages or discredits Haven House Children’s Hospice. Any other trademarks not owned by us which appear on the Website are the property of their respective owners, who may or may not be affiliated with or connected to us.


The Website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in this website. So far as permissible by law, Haven House Children’s Hospice does not accept any liability to any person relating to the use of any such information.

While Haven House Children’s Hospice has taken every precaution in compiling this site neither it nor any contributors to the site can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, on information contained in or accessed through this internet site.

Haven House Children’s Hospice will use reasonable endeavours to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

Target audience

The Website is intended for use by UK residents and only in relation to their activities within the UK. It may be dangerous to apply any of the information on the Website to activities outside the UK. Haven House Children’s Hospice does not represent or warrant that the information accessible via the Website is accurate, complete or correct. Haven House Children’s Hospice has no liability whatsoever in respect of any use which you make of such information except in the case of personal injury or death caused by the negligence of Haven House Children’s Hospice.

The information provided on this Website has not been written to meet individual requirements and it is your sole responsibility to satisfy yourself prior to using the information in any way for your purposes. Before making any decisions based on the information contained on the Website, you are strongly advised to refer to alternative, independent sources of information to substantiate the basis for your decision.

Data Protection

When a User completes the registration process for the Website, this information will be stored by Haven House Children's Hospice. This is information is not shared with any third parties unless permission has been given to do so. Users can choose their communications preferences (for example email, telephone, SMS and post) at point of registration. These details can be changed at any time by contacting [email protected].

Haven House Children's Hospice has a Data Protection Policy which is available on request. Users can read more about how we communicate with our supporters here.

Uploading Content to our Website

Where features are provided that enable you to upload or post material to the Website, or to make contact with other members of the Website, you must comply with our Acceptable Use Policy. If material does not (in our opinion) comply, we reserve the right to remove it.

You shall indemnify us and keep us fully and effectively indemnified from and against any loss or damage we may suffer as a result of any claim from a third party concerning any material uploaded or posted by you. Any material you upload or post to our Website shall not be confidential. We shall be entitled to exploit such material by copying it, distributing it and communicating it to the public for any purpose.

We retain the right to disclose your identity to any third party who claims that any material uploaded or posted by you to our Website defames them or constitutes a violation of their rights (including their intellectual property rights or their right to privacy). We shall not be liable for the content of any material uploaded or posted by you on our Website.

Acceptable use policy

You may not use our Website:

For illegal purposes or in any way that breaches any law or regulation;
  • For the purposes of committing or participating in any fraudulent activity;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, receive, upload, download or exploit material which infringes another party’s intellectual property rights;
  • To transmit any unsolicited or unauthorised advertising or other materials; or
  • To transmit any data, information or material that contains any virus, trojan horse, worm, keystroke logger, spyware or malware, adware or any other harmful data, computer program or code that may adversely affect the operation of the Website or any computer.
  • You shall not access or interfere with any part of our Website, any equipment or network on which our Website is stored, or any software or network used in conjunction with or in the provision of our Website, without our prior written authority.

Your messages or materials must not:

Be defamatory or malicious towards another person;
  • Include racist, sexist, homophobic, xenophobic, sexually explicit or abusive content or any other content which discriminates or is otherwise socially unacceptable;
  • Incite or promote violence or hatred (whether religious or otherwise) or include content which may disrupt, provoke, attack or offend other people;
  • Infringe the intellectual property rights or any other rights of any third party;
  • Be designed to deceive people or impersonate a third party;
  • Be made in breach of any duty to any third party, including a contractual duty or obligation of confidence;
  • Be threatening, abuse or invade another person’s privacy, harrass, upset, embarrass or annoy another person or cause needless anxiety;
  • Include swear words;
  • Include any information which may reveal personal details about you or another person or which may cause a danger to personal safety; or
  • Give the impression that such material emanates from us.

We retain the right to monitor use of the services and we may take any action we deem appropriate in relation to any breach of this acceptable use policy including removing postings of User Content, suspending or terminating access to the services.

To report any misuse of our Website or breach of this policy, please email us at: [email protected]

Warranty and indemnity

The User warrants to Haven House Children’s Hospice that it will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the confidence, privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening or abusive manner or any other manner injurious to third parties. The User shall indemnify Haven House Children’s Hospice, its employees and agents, harmless against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against Haven House Children’s Hospice, its employees and agents, as a result of the use by the User of the Website, the Material or any part thereof for whatever purpose, to the fullest extent permitted by law.

Limitation of liability

Haven House Children’s Hospice hereby disclaims all warranties and conditions with regard to the Material and any goods or services supplied in relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall Haven House Children’s Hospice be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if Haven House Children’s Hospice has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website, interruptions or delays to the Website, the provision of or failure to provide services, or for any information, Material, goods and services obtained through the Website or otherwise arising out of the use of the Website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Third party websites

The Website contains links to websites operated by parties other than Haven House Children’s Hospice. Such links are provided for the User’s convenience only. Haven House Children’s Hospice does not control such websites, and is not responsible for their content. Haven House Children’s Hospice does not warrant or endorse the material on such websites and the inclusion of links does not imply any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.


While Haven House Children’s Hospice makes all reasonable attempts to exclude viruses from the website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.

Online Transactions:

Events and Supply of Goods

Haven House Children’s Hospice reserves the right to vary event registration fees and the prices of any goods or services without notice. If said varied fees or prices are higher than stated, we will, at our discretion, either contact the User for instructions or cancel and notify the User of such cancellation.

All event registrations and orders for goods or services are subject to availability and Haven House Children’s Hospice reserves the right to refuse to accept any registration and to refuse to supply any goods or services to any individual. All prices are inclusive of VAT unless stated otherwise. All event activities will have additional terms and conditions available at time of registration or purchase.


Haven House Children's Hospice reserves the right to vary the prices of any goods or services listed without notice. We reserve the right to refuse to accept any donation and to refuse to supply goods or services to any individual.

Haven House Children's Hospice will not usually refund a donation. Refunds may be granted at the discretion of the charity. To enquire about a refund, please email [email protected] or call on 020 8505 9944.


Although the Website uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Haven House Children's Hospice or its agents.

Advertisements and Promotions

We may include advertisements or promotional materials on our Website. If you participate in any promotion, you will be subject to the terms and conditions attached to it. Your dealings with, or participation in promotions by, any third party on the Website are between you and the third party and we shall not be responsible for any loss or damage of any kind incurred by you as a result of any dealings with, or as the result of the presence of, such third parties on our Website.

Force Majeure

Haven House Children’s Hospice shall not be held to be in breach of its obligations hereunder nor liable to the User for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control including without limitation any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or communications operators.


If any provision of these Terms and Conditions is held to be invalid, void or unenforceable, that provision will be deemed severable and the validity or enforceability of the remaining provisions shall not be affected.

These terms and conditions constitute the entire agreement between Haven House Children’s Hospice and the User and supercede all other (prior or contemporaneous) communications and proposals, whether electronic or written, between the User and Haven House Children’s Hospice. Any failure of Haven House Children’s Hospice to exercise or enforce any of its rights under these terms and conditions shall not be deemed to be a waiver of any such rights or operate so as to bar the subsequent exercise or enforcement or any such rights.


The terms and conditions and the use by the User of the Website shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the Website and/or any transactions made on the Website, or these terms and conditions.