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  1. Our care
  2. Refer a child

Referring a child

How to refer a child

If you’re ready to make a referral, download and complete our referral form.

Download our Referral Form

Email the completed form securely to: [email protected]

If you’d prefer to talk to someone first, we’d be more than happy to help.

We are here to support babies, children, young people and their families at every step of their journey - no matter where they are in their diagnosis or condition. We welcome referrals from healthcare professionals, as well as parents and carers who feel their child may benefit from hospice care.

Information for the referral process

Who We Support

We care for children with a wide range of conditions, including:

  • Life-limiting or life-threatening conditions where a cure is not expected
  • Conditions with a significant chance that the child may not live into adulthood
  • Complex or undiagnosed health needs that affect a child’s quality and possible length of life
  • Babies diagnosed antenatally with life-shortening conditions.

You do not need to have a specific diagnosis to be referred. If you are unsure if a child is be eligible, please contact us. We are happy to talk it through with you.

What happens after a referral?

Once we receive a referral, our team of senior healthcare professionals will review it carefully. 

We will look at the child’s medical information, listen to the views of professionals involved in their care, and make a decision together based on how we can best support the child and their family.

Our aim is to be as open and flexible as possible and to respond quickly.

Contact Us

For referral enquiries or to speak to a member of our care team:

Telephone: 020 8506 5526

email our care team

Urgent out of hours mobile:
07872 198285

“Thanks so much for showing me around the hospice yesterday. You have such lovely facilities in a beautiful setting. I’m really looking forward to working with you to set up our referral process so that more children and families can benefit from everything Haven House has to offer.”

Neonatal Transfer Service, The Royal London Hospital

If you have any questions at all, please just ask. We’re here to make the process as simple, supportive, and family-centred as possible.

safeguarding

Safeguarding is integral to all aspects of our care. When making a referral, we ask that you are familiar with our safeguarding approach and the standards we work to. Find out more about our safeguarding framework.

Published: 2nd September, 2015

Updated: 23rd June, 2026

Author: Anonymised User

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https://www.havenhouse.org.uk/referrals
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