Who we are Clinical governance Care Quality Commission The Care Quality Commission is the independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. They do this by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety. We were last inspected by the CQC in August 2016 and our service was rated as 'Good'. Inspectors spoke to a number of our families and staff during the inspection. Staff, volunteers and trustees all held a shared vision to provide high quality care for children and young people with life limiting conditions. In order to achieve this staff were highly trained and supported to undertake their roles. Care that was offered to children and young people was personalised and reflected their needs. Care plans were comprehensive and constantly reviewed so they were up to date. Practical and emotional support was provided to children and their families throughout their contact with Haven House, this included after thedeath of a child. The most recent CQC report can be found here.