Who we are Clinical governance Statement of purpose Since 2003, Haven House Children’s Hospice has provided specialist care for over 650 children and young people (birth-19) who have life-limiting and life-threatening conditions. Across North and North East London, West Essex and East Hertfordshire we provide a range of services to families to support them through the most difficult circumstances imaginable. Working in partnership, we deliver these services whenever and wherever our families need them. We provide a range of residential services based at The White House, High Road, Woodford Green, Essex IG8 9LB. These services include planned respite, short break and end-of-life care. We also provide specialist day care for pre-school children who have disabilities, additional or complex needs and their siblings. Other community-based services include coffee mornings (support groups for parents/carers), siblings' services, play activities and a toy home loan scheme.Haven House Foundation is registered by the Care Quality Commission (CQC) under the Health and Social Care Act 2008. All our CQC inspection reports can be found on the CQC website. Haven House has a Clinical Governance Committee and Board which ensures that all policies, procedures and clinical guidelines are up-to-date and cover all the domains within CQC standards for registration of a children’s hospice. This includes the safety of service provision, infection control, health and safety at work and safety and suitability of the premises. All policies are available on request. Safeguarding children We give the highest priority to safeguarding all of the children who use any service offered at Haven House. As a minimum, all of our staff and volunteers who have direct contact with children, are required to have an enhanced DBS (Disclosure and Barring Service) Bureau) check. They are also provided with mandatory safeguarding training at an appropriate level to ensure that they are aware of safeguarding issues and know how to respond to concerns. Read our safeguarding and child protection policy (PDF 854kb). Responsible persons The Registered Responsible Person is: Mr. Michael Palfreman Chief Executive MA Hons (Oxon) The Registered Manager is: Mrs Eileen WhiteName and address of the registered provider is:Haven House Foundation (our formal name)The White HouseHigh RoadWoodford GreenEssexIG8 9LB Compliments and complaints We want to hear about your experiences of Haven House, particularly to help us improve and strengthen the quality of services for our children and families. Please share your feedback with us by emailing or calling a member of the team via our contact us page. All care related complaints or concerns in the first instance should be directed to the Director of Care, Eileen White, this includes any incidences where you may be concerned for the welfare of a child or family that use Haven House services. Read a copy of our complaints policy (PDF 536kb) here.