How we care For parents End-of-life We provide end-of-life care to children and their families as and when they need us as well as bereavement support both at the hospice and at home. No one should be alone or feel unsupported when faced with the death of your child and we provide round the clock support to families who may wish to stay with us during their child's final days or hours. When your child is reaching the end of their life it is important that you are provided with as many choices as possible including expert medical and nursing care from our team. Butterfly suite The butterfly suite is a bedroom with an adjoining private sitting room, designed to be more comfortable for families to say goodbye. Our bereavement team will support your entire family during this time so you have the opportunity to create positive memories of your child while staying with us. It is a private space for you to use to grieve in your own time before the funeral. My granddaughter was treated with total respect and dignity in every action taken, ensuring her stay was perfect in every way, given the circumstances. All parents should have the same choices as my daughter and her family, unfortunately they don't, but I count my blessings, that as a family we were able to share such a wonderful experience in saying goodbye to our precious child. Bereavement support Our specialist bereavement team will support you at every stage of this difficult time. This support continues for however long you need us. With so much going on, I feel like I have not had much time to come to terms with the loss of my son. The counselling sessions give me that time to think and also talk about my memories. They have been really helpful so far. We can help with funeral arrangements, ways to remember your child, counselling for you as parents and one-to one support for siblings. Memory Day Our memory day is a way for families to come together to share their memories of their children and loved ones finding ways of expressing grief and adjusting to living in a world that is very different without them. It is our hope that through this we enable children to grieve too, especially as they take their cues from adults around them. Grief is a natural process after the loss of someone we care about. These feelings can change from time to time but rarely disappear, often we treasure these feelings as this helps us to connect to our loved one in a form of a ‘continuing bond. The order of service includes a time to remember, candle lighting, beautiful poems, a chance to share and to hear and join in with some beautiful music. Each year we invite you to attend a special a memory day as a way for all bereaved families to celebrate their child's life. Memory Day is a wonderful chance to pause, remember and celebrate our son. We come together as families in a safe, positive and friendly environment, united by our shared experience, to honour the lives of the beautiful children we have lost. Issac's mum Read how Isaac's family were supported by Haven House. To discuss your family's situation please contact: Clinical Nurse Manager020 8506 5524 (Monday - Friday, 9.00am - 5.00pm)07872 198285 (out-of-hours mobile) For more information about our referral criteria please visit our Refer a Child section.