We provide end-of-life care to children and their families as and when they need us.

No one should be alone or feel unsupported when faced with the death of your child and the care team provide round the clock support to families who may wish to stay with us during their child's final days or hours.

When your child is reaching the end of their life it is important that you are provided with as many choices as possible including expert medical and nursing care from our team.

Butterfly suite

The butterfly suite is a bedroom with an adjoining private sitting room at The White House, designed to be more comfortable for families to say goodbye. Our bereavement team will support your entire family during this time so you have the opportunity to create positive memories of your child while staying with us. It is a private space for you to use to grieve in your own time before the funeral.

My granddaughter was treated with total respect and dignity in every action taken, ensuring her stay was perfect in every way, given the circumstances. All parents should have the same choices as my daughter and her family, unfortunately they don't, but I count my blessings, that as a family we were able to share such a wonderful experience in saying goodbye to our precious child.

Read how Rosie's family were supported by Haven House.

Bereavement support

Our specialist bereavement team will support you at every stage of this difficult time. This support continues for however long you need us. 

We can help with funeral arrangements, ways to remember your child, counselling for you as parents and one-to one support for brothers and sisters through our Buddies programme.

Each summer you are welcome to attend a memory day that we hold in the local community for all bereaved families to celebrate their child's life.

With so much going on, I feel like I have not had much time to come to terms with the loss of my son. The counselling sessions give me that time to think and also talk about my memories. They have been really helpful so far.

To discuss your family's situation please contact:

Abi Warren
Clinical Nurse Manager

Debbie Dawes
Clinical Nurse Manager

020 8506 5524 (Monday - Friday, 9.00am - 5.00pm)
07872 198285 (out-of-hours mobile)

For more information about our referral criteria please visit our Refer a Child section.