IT Support Assistant

We are looking for a proactive and customer-focused IT Support Assistant to join our small IT team during a period of growth for Haven House. This is an exciting new opportunity for an enthusiastic individual who is passionate about technology and enjoys solving problems. You will play an important role in supporting day-to-day IT operations, ensuring systems run smoothly and users receive the right technical support on a timely basis. 

Hours: Part time (21 hours) (flexibility on days but must include some hours on Thursday and Friday)

Salary: £16,800 per annum (FTE - £28,000)

Job Description

Application Form

In this role, working with the IT Support Lead and external parties, you will provide IT support to staff and volunteers, help to resolve hardware and software issues, and assist with system maintenance. You will work across a variety of technologies, helping to maintain IT equipment while ensuring all requests are handled efficiently and professionally. Your contribution will be important in delivering a reliable IT service across the organisation.

We are seeking someone with strong communication skills, a logical approach to troubleshooting, and a genuine desire to learn and develop within IT. Whether you have previous experience in a support role or are looking to build your career in IT, we value a positive attitude, attention to detail, and the ability to work both independently and as part of a team.

In return, we offer a supportive environment where you can grow your skills and gain exposure to a wide range of technologies. You will have opportunities for training and professional development as part of a forward-thinking organisation that values innovation and continuous improvement.

Benefits

As an employee you will be entitled to the following range of benefits;

• 27 days annual leave pro rata (plus public holidays)
• Pension scheme (company matches contribution up to 7%)
• Cycle to work scheme
• Interest free season ticket loan
• Eye Care Voucher
• Life cover (if applicable)

To apply:

If this role sounds right for you and you have the right skills and experience, please do download the job description, and apply by returning the application form to the resourcing team: [email protected] 
 
Closing date: Monday 6 July at 5PM

Interview: Monday 13 July

Haven House reserves the right to commence the recruitment process before the closing date.
 

Job Description

Application Form