Our annual report and accounts is a review of our achievements from the past year. 

Our Annual Report 22/23 (PDF 1.0mb) is for the year ending 31 March 2023

Chair and Chief Executive’s report

In the last financial year, Haven House Children’s Hospice supported 401 babies, children, and young people (BCYP) and provided 25,180 hours of care. We achieved this by providing services, clinical and non-clinical, both in the hospice and in the homes of families. We carried out 871 ‘Hospice at Home’ visits and provided 803 overnight stays in the hospice. Our team supported 156 siblings and delivered 1,606 therapy sessions which included music therapy, therapeutic yoga, physiotherapy, and play. 

We opened our grounds to our local community and held events for our families, including picnics and sibling themed days such as a pumpkin decorating day. We hosted a magical Christmas Fair, and our families enjoyed a gingerbread themed grotto located in our grounds. Spectacularly, more than 300 people took part in our Sparkle Walk and raised an incredible amount cementing our presence and brand in our community. Other successes included being chosen as Macfarlanes’ Charity of the Year, an incredible partnership to coincide with and deliver against the first year of our new strategy which will ensure more children live as fulfilling lives as possible.

As we enter the second year of our strategy, we know we need to continue to work collaboratively to improve access to our services. 
This year we led an ‘Unmet Needs Analysis’ across NE London. The report unveiled that there are around 3,000 children that need hospice services. Our new referrals have increased by nearly 50%, and we are committed to doing everything we can to continue to thrive and provide the highest quality nursing care to as many of these children as we can reach. Our annual report sets out our main achievements. We move forward this year financially strong and stable with an increase in both statutory funding levels and fundraising income at a level to support our increased activity which in turn drives operating expenditure. 

The entire team’s approach and the commitment to providing the highest quality of care has been genuinely uplifting, prioritising the well-being of the child and their family above all else. We consistently emphasise quality, safety, and compassion. The dedication of our staff throughout has been truly remarkable. Our team, wherever it operates, live and walk our mission and our values, delivery the extraordinary in an ordinary day. 

This past year has been successful, and our Board, Committees and Senior Management Team extend their heartfelt gratitude to all our staff and volunteers, as well as our local communities, fundraising, retail, and statutory partners, for their unwavering support.

Looking ahead

Throughout the year our focus has always been on the professional care and wellbeing of the child and their family. This remains our top priority as we look to the future. We hold strong to our vision that care and compassion should be at the forefront of everything we do. We still look to invest in continuing our growth to reach more children but also to invest in our staff, fundraising and infrastructure to strengthen our foundation to ensure it continues long into the future. 

Through collaboration, and increasing our reach into the communities we serve, we can make sure more families of seriously ill children can make the right choices for them about the care they want and need and we are committed to continue to be a safe, supportive space for children and families; to be a hub for the local community; and continue to be a wonderful and rewarding place to work.
Finally, we are continually inspired by the remarkable strength and courage of the extraordinary children and families we wholeheartedly support. Recognising the profound significance of our services in their lives, we eagerly embrace the opportunity to further enhance our care for babies, children, and young people already under our care.

Our dedication also extends to support a wider and more diverse community of families, while fostering collaborative partnerships with other health and charitable organisations to uplift the quality of life for all our beneficiaries. With an unwavering commitment, we strive to make a positive and lasting impact on the lives of those we serve.

Gary Seager
Interim CEO