Who we are Reports and accounts Quality accounts Haven House Quality Accounts Quality Accounts are an important way for organisations delivering local NHS services to report on quality and show improvements in the services they deliver to local communities and stakeholders. Read the Haven House Quality Account 2019/2020. At Haven House we have a culture of continuous quality improvement, in which opportunities to improve care delivery and any shortfalls are identified and quickly acted upon. The experiences and outcomes for babies, children, young people and their families are of paramount importance to us all at Haven House. Meet our families and find out more about our work.