About the role

As a Family Support Worker, you will work alongside families to help them navigate complex health, education and social care systems, ensuring they receive the support they need when they need it most.

Working closely with colleagues across the hospice and external partners, you will:

• Provide emotional, practical and social support to children, young people and their families.
• Advocate for families, ensuring their voices are heard and their needs are understood.
• Support families to access benefits, grants and community resources.
• Manage an allocated caseload, working collaboratively with health, education and social care professionals.
• Deliver safeguarding supervision to colleagues, helping to promote reflective practice and a strong safeguarding culture across the organisation.
• Support family participation and co-production, ensuring the experiences of children, young people and families help shape our services.

No two days are the same. You'll work with compassion, professionalism and curiosity to help families navigate some of the most challenging times in their lives.

About you

We are looking for someone who is:

• Has experience working with children, young people and families within health, social care, education or the voluntary sector.
• Has a strong understanding of safeguarding children and vulnerable adults.
• Is confident working across organisational boundaries and building positive relationships with professionals and partner agencies.
• Has experience supporting families experiencing grief, loss and bereavement.
• Is passionate about family-centred care and improving outcomes for children and young people.
• Is an excellent communicator with the ability to build trusting, compassionate relationships.
• Thrives as part of a multidisciplinary team while also working independently.

Experience within children's palliative care or hospice services would be welcomed but is not essential.

Why Haven House?

Join a children's hospice that is shaping the future of children's palliative care through collaboration, innovation and compassionate leadership.

At Haven House, you'll be part of a supportive multidisciplinary team where your ideas, experience and compassion will be valued. You'll have opportunities to develop professionally while making a genuine difference to the lives of children, young people and families every day.

We offer:

• A supportive and collaborative working environment.
• Ongoing learning and professional development.
• Regular safeguarding supervision and reflective practice.
• Flexible working where possible.
• The opportunity to be part of a team committed to delivering outstanding family-centred care.

Benefits

As an employee you will be entitled to the following range of benefits:

• Flexible working
• 27 days' annual leave pro rata
• Pension scheme (company matches contribution up to 7%)
• Free onsite parking
• Employee Assistance Programme
• Eye care voucher scheme
• Cycle to work scheme
• Interest free season ticket loan
• Blue Light Card discount scheme
• Life Cover 2x salary (if eligible)

Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.

To apply:

To apply for the role, please download the application and job description and return to [email protected] .

Haven House reserves the right to commence the recruitment process before the closing date. 

Closing date: Tuesday 14 July 2026 at 5 pm

Interview: Wednesday 20 July 2026.

Haven House reserves the right to commence the recruitment process before the closing date.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
 

Job Description

Application Form