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  1. FAQs

Harry Kane MBE

Ambassador

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Harry Kane is the English football team captain and current striker for Bayern Munich FC and is a proud supporter of Haven House.

“Haven House is a charity that truly means something to the Kane family. We have been supporting their incredible work for many years and have seen first-hand the positive impact they have on children and families in need. The Haven House association to our family is one of pride and honour, knowing this is making a real difference in people’s lives. Their dedication is inspiring, and we are grateful to be able to continue our support. Haven House is a cause that we hold close to our hearts”.

www.harrykane.com

Published: 15th June, 2014

Updated: 2nd December, 2024

Author:

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https://www.havenhouse.org.uk/faqs/harry-kane
Harry Kane MBE

Billie and Greg Shepherd

Ambassadors

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Billie Faiers

TV star, celebrity mum and business woman, Billie Faiers, shot to fame as one of the original cast members of BAFTA award-winning programme, The Only Way Is Essex.

She starred in the hit TV show for 15 series from 2010 but left in 2016 to focus on growing her family. Billie is a successful business woman affiliated with many brands. Not only does she own family run Brentwood boutique, 'Minnie's' but she also has an exclusive clothing collection with fashion brand, In The Style, as well as her own range of award winning baby products with MyBabiie.

In addition to this, Billie has launched her own baby wear collection for George at ASDA and has worked alongside many well renowned family brands and house hold names including, My 1st Years, Disney, Getting Personal, Thorntons, Zapf Creations and Claire's Accessories. She is now starring in self-titled show, The Family Diaries, one of ITVBe's highest rated shows, alongside husband Greg, daughter Nelly and son Arthur.

Greg Shepherd

Gregory Shepherd is an Essex based businessman turned TV personality, who you may know as the husband of Billie Faiers. Greg, who works within the ticket industry, has for the most part tried to stay out of the limelight, however, after recently being dubbed the star of the family's ITVBe show, 'The Family Diaries.'

In terms of commercial partnerships, Greg has previously worked with Johnsons & Johnsons, New Look and has appeared in a host of magazines. His main interests are sport, fashion, events and travel, with the latter being his main passion and area of focus.

Published: 15th June, 2014

Updated: 16th June, 2023

Author:

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https://www.havenhouse.org.uk/faqs/billie-and-greg-shepherd
Billie and Greg Shepherd

Driver Assistant

Join our team and support our van driver with deliveries between our retail shops and the hospice.

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Keeping the supply of items flowing between our offices, retail shops and various locations is vital as it assists in the smooth running of the hospice. The primary role of the volunteer driver assistant is to help deliver and collect purchased and donated goods for the Hospice and any future retail outlets across, Central and North East London and West Essex.  You may also be required to help with large furniture donations in the shop.


To find out more please contact:

Volunteering
020 8498 5853

Published: 16th August, 2015

Updated: 17th August, 2023

Author:

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https://www.havenhouse.org.uk/faqs/driver-assistant
Driver Assistant

Facilities Volunteer

Come and support our facilities team in the maintenance and smooth running of the hospice.

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The facilities team ensure the smooth-running day to day of the hospice both inside and outside the building. The remit for the facilities team includes liaising with contractors, managing the housekeeping team, utilities, managing the upkeep of the building and the grounds, health and safety, space and office management and project managing any work that is carried out at the hospice.

We are looking for volunteers who could join the team and help out generally day to day around the hospice with small DIY tasks and at some of our big on-site events.


To discuss this volunteering opportunity please contact:

Volunteering
020 8498 5853

Published: 16th August, 2015

Updated: 17th August, 2023

Author:

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https://www.havenhouse.org.uk/faqs/facilities-volunteer
Facilities Volunteer

Buddies activity volunteer

Come and support our lively buddies group with trips and activities.

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We provide regular support groups and activity sessions for siblings to meet other brothers and sisters of children with life-limiting illnesses or those who have experienced bereavement. The service is hosted in a variety of settings including our Buddies hut in the grounds or trips off site. The groups are often divided between juniors (aged 5-11) and teens (12-18). For both groups it is an opportunity to have fun together and enjoy activities and outings.

Brothers and sisters of a child who uses or has used our services are eligible to receive sibling support from the Buddies group.

We require volunteers to come and assist at these activities, working alongside our buddies’ co-ordinator. Much of the role involves taking care of the needs of the children while they are at an event and joining in and assisting with the activity.

For this role we ask, that you have some experience of working/volunteering with children. This role only runs in the school holidays as this is when the children are free. Usually there is 1-2 activities in each school holiday in the weekdays.


To discuss this volunteering opportunity please contact:

Volunteering
020 8498 5853

Published: 16th August, 2015

Updated: 17th August, 2023

Author:

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https://www.havenhouse.org.uk/faqs/buddies-activity-volunteer
Buddies activity volunteer

Purple pot ambassadors

This role involves volunteers managing our charity collection boxes in an area or a high street.

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Purple pots are our charity collection boxes that we have in the local community. This role involves volunteers managing an area or a high street and keeping a check on the existing boxes and replacing them when required. This includes local shops, pubs, businesses etc. Once collected and replaced the pot should be dropped back to the hospice. The role is very flexible and is based within your local area. You will be given all the equipment and support needed.


To find out more please contact:

Volunteering
020 8498 5853

Published: 17th August, 2015

Updated: 17th August, 2023

Author:

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https://www.havenhouse.org.uk/faqs/purple-potambassadors
Purple pot ambassadors

Event Support

There are various ways in which you could assist at one of our events.

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We have many fundraising events throughout the year both at the hospice and in the local area. There are various ways in which you could assist at one of these events, including bucket collections, marshalling, registration, catering, serving refreshments, running games and merchandise stalls or selling raffle tickets.

We also offer volunteer support at events held by people in the local community on our behalf.


To find out more please contact:

Volunteering
020 8498 5853

Published: 17th August, 2015

Updated: 6th September, 2023

Author:

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https://www.havenhouse.org.uk/faqs/event-support
Event Support

Ian Ailles

Ian Ailles was the Director General of the House of Commons,  House of Commons Commissioner and Chair of the Commons Executive Board.

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Ian Ailles

Ian has worked in complex, customer facing organisations, in both the public and private sectors. He is a qualified accountant and has worked in a wide range of service industries in the UK and Overseas.  The majority of his career has been in the travel and leisure industries, performing CEO, MD, COO and CFO roles with listed UK and US companies.

Outside the travel industry he has held executive, non-executive and consultancy roles for charities, start-up ventures and large organisations in sectors including the NHS, education, care homes, IT and banking. He continues to hold a number of non executive roles. 

Ian holds the post as Chairman at Haven House. Ian lives in Hertfordshire and is married with two daughters.

Published: 11th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/ian-ailles
Ian Ailles

Simon Boston

Simon is Treasurer of Haven House and chairs the Finance and Resources Committee.

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Simon Boston
Simon has been a chartered accountant for 20 years, having spent several years at PwC before taking on a number of financial and commercial roles in industry. He has spent the last 10 years as a CFO in multi-site businesses in both the restaurant sector and more recently at a fast-growing flexible workspace business.

Published: 13th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/simon-boston
Simon Boston

Rachel Brodie

Rachel decided to become a trustee due to her personal connection to Haven House. Rachel’s son Isaac was born in 2016 with a mass on his brainstem that was sadly untreatable and incurable.

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Rachel Brodie

Rachel Brodie joined our board in 2021. Rachel’s career has seen her work in educational publishing and for the last ten years in large-scale B2B exhibitions and conferences, most recently as Divisional Managing Director at Hyve Group.

Rachel decided to become a trustee due to her personal connection to Haven House. Rachel’s son Isaac was born in 2016 with a mass on his brainstem that was sadly untreatable and incurable. Rachel and her husband Steven spent Isaac’s precious final days together at Haven House.

Rachel hopes that her personal experience with our hospice will enable her to share helpful insights into the future development of the support services we offer to carers. Rachel will also be a familiar face around the hospice meeting regularly with families at our coffee mornings.

“I became a trustee because I am passionate about community engagement and because Haven House holds a special place in my heart. I am keen to support the wonderful Haven House team as they continue to grow, develop and shape the future of care.

The care that we received from Haven House throughout Isaac's short life was absolutely wonderful, and it's hard to put into words just how much of a difference this made to us, transforming an absolutely impossible time into something bearable and, at times, truly incredible.

We were able to spend Isaac's last hours in private together, holding him close, singing to him, praying for him and making sure he knew he was loved and cherished more than anything. I hope my personal experience, together with my professional experience, means I can be a supporter, advisor, challenger and advocate for the hospice and contribute to its future success.”

Published: 13th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/rachel-brodie
Rachel Brodie

Charlotte Clements

Charlotte is a Consultant Paediatrician and Clinical Director at North Middlesex Hospital.

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Charlotte Clements

Charlotte specialises in paediatric emergency medicine and has worked at North Middlesex Hospital since 2017 (having previously trained in many London hospitals over the previous decade).  She has been Clinical Director for Children's Services since 2023.  She is passionate about delivering high quality, equitable services for children and their families and ensuring there are effective pathways for babies, children, and young people to get the support they need. She lives locally with her husband and daughter.

Published: 14th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/charlotte-clements
Charlotte Clements

Will Cooke

Will combines years of strategic marketing & communications with first-hand lived experience of the vital service that Haven House provides to families.

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Will Cooke

Will combines years of strategic marketing & communications with first-hand lived experience of the vital service that Haven House provides to families.

Haven House has helped care for his son Dylan, who is one of only a handful of children who suffer from a rare neurodegenerative and severely life-limiting condition called Sandhoff disease. The family has built close bonds with Haven House across respite, mental health support, yoga, music, hydrotherapy, as well as finding a much loved community of peers.

Professionally he has helped some of the world's biggest and best loved brands craft award winning and attention worthy marketing campaigns. As a strategist he's constantly searching for the insight that will make a meaningful difference to business, brand and audience. He has served on management boards for several global communication agencies and brings a truly integrated mindset with experience across paid, earned and owned marketing channels. 

Published: 14th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/will-cooke
Will Cooke

Nick Hilder

Nick is a Managing Director at Man Group, a leading investment management company, where he heads up Global Client Relations and works with investors around the world.

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Nick Hilder

Nick is a Managing Director at Man Group, a leading investment management company, where he heads up Global Client Relations and works with investors around the world.

Nick has spent his career in investment management, helping institutional clients achieve their financial goals. Before joining Man Group in 2018, he held senior roles at firms including Insight Investment and BlackRock and began his career as a consultant at Mercer.

Nick's journey with Haven House Children's Hospice started with volunteering in one of their retail shops, but his commitment deepened as he became increasingly involved in fundraising activities. He ultimately joined the board as a trustee, where he now applies his financial expertise and helps partner on philanthropic initiatives.

Published: 15th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/nick-hilder
Nick Hilder

Lucy Mavers

Lucy is Head of Not for Profit Appointments at an Executive Search agency and has been recruiting C suite, board and senior leadership roles for over 12 years.

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Lucy Mavers

Lucy is Head of Not for Profit Appointments at an Executive Search agency and has been recruiting C suite, board and senior leadership roles for over 12 years.

She works extensively in the hospice and broader health and social care sectors, providing consultancy, advice and recruitment assistance to boards and senior leadership teams across the UK.   

Lucy joined the Haven House board as a trustee in 2023 and sits on the Integrated Service Development Committee. She grew up in South Woodford and lives locally with her partner & son.

Published: 16th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/lucy-mavers
Lucy Mavers

Louise Morton

Louise is Chief Nurse at the Royal National Orthopaedic Hospital NHS Trust, and Visiting Clinical Professor at Middlesex University.

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Louise Morton

Louise is Chief Nurse at the Royal National Orthopaedic Hospital NHS Trust, and Visiting Clinical Professor at Middlesex University. She is a children’s nurse with many years experience in senior roles across acute, community/mental health and specialist/tertiary services, as well as at Health Education England (HEE). Louise has significant experience in nursing leadership, operational and education roles, and clinical specialisms including gastroenterology, immunology, and safeguarding. She holds an MSc in Nursing.

Louise was the clinical lead for the NHSE CapitalNurse Early Careers Programme, introducing the highly successful London Preceptorship Framework; more recently working with the Regional Chief Nurse and project team to implement the national preceptorship programme, on behalf of NHSE.

Louise has a particular interest in education, practice development and advanced practice, including several international education initiatives, and in improving communication skills with children and young people - whilst Assistant Director of Education at Great Ormond Street Hospital, Louise established the Me first project, and is a keen supporter of the national We Can Talk programme.

Published: 17th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/louise-morton
Louise Morton

Dee Mullner

Dee lives locally and is a senior Human Resources professional with over 19 years working in the NHS.

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Dee Mullner
Dee lives locally and is a senior Human Resources professional with over 19 years working in the NHS. Her current appointment is with Barts Health NHS Trust where she leads on Trust HR policies, overseeing employee relations cases, working in partnership with trades unions, leading on freedom to speak up and running the Trust’s mediation service.  Her specialist area of interest is in coaching and training line managers.

Published: 17th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/dee-mullner
Dee Mullner

Liesbeth Newman

Liesbeth is a retired investment professional, having worked for over twenty years in the City.

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Liesbeth Newman

Liesbeth is a retired investment professional, having worked for over twenty years in the City.  Since retiring from finance, she has been involved in the charitable space, with a focus on helping children whose circumstances require specialist care.  Previously she has done volunteer work for the Chigwell Riding Trust, and she is now Vice-Chair of the board of governors of New Rush Hall School.

She has a keen interest in health, fitness and wellbeing. 

Published: 17th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/liesbeth-newman
Liesbeth Newman

Martin Ellice

Patron

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Martin Ellice born in Forest Gate is the Group Joint Managing Director of Northern & Shell plc, a property investment and gaming group - The Health Lottery has raised over £116m for health related good causes across Great Britain.

Published: 17th November, 2015

Updated: 2nd March, 2022

Author:

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https://www.havenhouse.org.uk/faqs/martin-ellice
Martin Ellice

Sir Iain Duncan Smith

Patron

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Rt. Hon Iain Duncan Smith MP is the Member of Parliament for Chingford and Woodford. A former leader of the Conservative Party, he established the Centre for Social Justice, an independent think tank committed to tackling poverty and social breakdown.

After the 2010 election Iain was appointed Secretary of State for Work and Pensions.

He provides the hospice with regular and invaluable support including hosting supporter lunches at the House of Commons.

Iain was knighted for services to politics and charities in 2020



Published: 17th November, 2015

Updated: 9th November, 2020

Author:

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https://www.havenhouse.org.uk/faqs/iain-duncan-smith
Sir Iain Duncan Smith

Dilini Rajapakse

Dilini is a medical consultant paediatrician specialising in paediatric palliative care and chronic pain medicine at Great Ormond Street hospital (GOSH).

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Dilini Rajapakse

Dilini has been at GOSH since 2007 and trained in paediatrics in London. In this role she has worked closely with the clinical team at Haven House children’s hospice, the local community and hospital teams supporting children, young people and their families. Dilini is experienced in delivering safe paediatric palliative care through collaborative partnerships, research and development and interdisciplinary training and education. She is committed to raising awareness about children’s palliative care and their unique experiences in life. 

Published: 18th November, 2015

Updated: 10th June, 2026

Author:

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https://www.havenhouse.org.uk/faqs/dilini-rajapakse
Dilini Rajapakse

Complementary Therapists

We need complementary therapists to offer their services to the children and parents we care for.

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Our complementary therapy service is led by volunteers that are trained and experienced in their field. They offer support on our premises to parents of children who are receiving care at Haven House.

Haven House will ensure that therapies are offered to families and that this is promoted within the community. The reception team will book all appointments for the therapists. The role is flexible so therapists may choose to work once a week or once a fortnight.

We are predominately looking for therapists who specialise in:

Aromatherapy
Reflexology
Rejuvenescence
Beauty therapy treatments

Core responsibilities

  • To provide complementary therapies to the parents and carers of children that use our services.
  • To maintain a high professional standard at all times.
  • To adhere to client confidentiality.
  • To liaise with the Therapies Manager and reception team when needed

To find out more about the role you can download our volunteer role description or please contact:

Volunteering
020 8498 5853

Published: 18th November, 2015

Updated: 2nd March, 2022

Author:

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https://www.havenhouse.org.uk/faqs/complementary-therapists
Complementary Therapists
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    Haven House Children's Hospice cares for life-limited and life-threatened children and their families.

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