Coronavirus update Haven House cares for babies, children and young people with life-limiting and life-threatening illnesses so it is important that we take all reasonable steps to protect those using our services, as well as those working and volunteering at our sites. We are continually monitoring the Coronavirus situation and taking sensible and necessary precautions for our families, staff, volunteers and supporters in line with the very latest advice provided by Department of Health and Social Care, NHS England and Public Health England. Please read this statement from Mike Palfreman, Chief Executive at Haven House Children’s Hospice: “Our priority is ensuring the children we care for and their families, are safe and supported as much as possible. In order to ensure the safety of our children we are not permitting external visitors to the hospice other than immediate family, staff and key volunteers. We are keeping our families up to date with the latest health advice and are currently focusing on ensuring we can deliver the best possible care and services within the current climate of uncertainty. Over the coming weeks we are going to make some critical decisions regarding the postponement and cancellation of fundraising events and how we manage the expected decline in income which will significantly impact the future of our vital services to hundreds of seriously ill children and their families. Any changes in fundraising activities will be communicated direct to our loyal supporters via our website.This is an unprecedented time for Haven House and we need the support of our local community now more than ever. Your support means so much to our hospice and the children we care for. We urge you to stay in touch with us, support us where you can and appeal to you to keep us in your hearts and minds as you are in ours." Families Please be assured that we are taking the Coronavirus (COVID19) situation seriously and are regularly reviewing the possible impact and restrictions on our services. If you are a Haven House service user please click here for our specific family information. We are following all current advice from Public Health England to ensure all children, families, staff, volunteers and visitors are aware and protected as much as possible at this time. THANK YOU. Supporters Thank you for your continued and much valued support. We are not accepting visitors other than families to the hospice at present. If you have a query regarding an event you are organising, your own fundraising activity or events you are participating in, please contact us on Supporter Care or telephone 020 8505 9944 and we will be pleased to answer any questions you have as best we can. We rely on our community to help us raise 81% of our funds. Every pound raised is important to us so that we can continue to care for seriously ill children and their families. We need your support now more than ever so that we can continue to be here for our community. THANK YOU. Volunteers To all our wonderful volunteers please read the guidance that been sent to you. If you have any questions please email our Volunteer Manager. Wherever you volunteer, if you are worried, have any underlying health conditions or feel you should take extra care during the current situation, please do not feel that you will be letting us down if you choose not to come in. Do let your line manager know with as much notice as you can. The safety and well-being of our volunteers is paramount. Thank you for your incredible flexibility and outstanding support during this time. You really are an extraordinary group of people. THANK YOU. Staff Our valued staff are paramount to the continuing operation of our service and we are taking all necessary measures to ensure that we are able to deliver this safely and with minimal disruption throughout this period. We would like to thank our staff for their tireless commitment to our hospice and for doing all they can to minimise infection and keep our important services running. THANK YOU. Please visit the NHS guidelines for all advice about the virus and to access the latest information. Should you have any queries or concerns regarding this please contact the hospice by email or call 020 8505 9944. We thank you for your support and cooperation in helping to keep our children, families, staff and volunteers safe. We rely on our community to help us raise 81% of our funds. Every pound raised is important to us so that we can continue to care for seriously ill children and their families. We need your support now more than ever so that we can continue to be here for our community. Haven House Emergency Appeal - our hospice is facing a crisis and we need your help. Donate now and support our vulnerable children and families. Every penny will go directly to our emergency fund to help seriously ill children get through this incredibly difficult time and keep your local children's hospice running.